Referral Coordinator— $0 Healthcare for You and Your Entire Family

About This Role

The Care Logistics Referral Coordinator exists to connect members with timely, appropriate specialty care and ensure a smooth referral experience.

In this role, you will:

• Serve Redirect Health members and internal care teams
• Be responsible for managing referrals, coordinating specialty services, and maintaining accurate documentation
• Directly impact member experience, access to care, and continuity of healthcare services

This is a hands-on role for someone who:

• Enjoys coordination, communication, and detail-oriented work
• Takes ownership and follows through
• Wants their work to have a real-world impact on people’s health

What You’ll Do

In this role, you will:

• Own: Inbound and outbound specialty referrals from start to completion
• Support: Scheduling specialty services and maintaining communication with provider offices
• Collaborate with: Care Logistics team members, specialty providers, and internal clinical teams
• Improve: Referral turnaround times and overall member experience
• Advocate for: Members by ensuring referrals are completed accurately and within service standards

A strong performer in this role is known for:

• Being organized, responsive, and dependable
• Communicating with empathy and professionalism
• Consistently completing referral tasks within 72 business hours

How Success Is Measured

Success in this role is measured by:

• Timely and accurate completion of referral requests
• Clear and consistent documentation in the EMR system
• Positive member interactions and satisfaction
• Strong collaboration and reliability within the Care Logistics team

What We’re Looking For

We’re looking for someone who:

• Brings relevant experience in administrative support, healthcare coordination, or customer service
• Communicates clearly and with empathy
• Takes ownership and follows through
• Enjoys simplifying complex processes
• Works well across teams and roles
• Cares deeply about helping people

• High school diploma or GED required
• Experience with Microsoft Word, Excel, and EMR systems preferred
• Bilingual (Spanish/English) strongly preferred

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care:

• $0 monthly premiums
• $0 to add your spouse or children
• $0 deductibles (we reimburse them)
• $0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Starting pay: $19.47/hour
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.