Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family

About This Role

Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently.

This position is based in Phoenix, Arizona and requires candidates to be currently located in Arizona. Redirect Health does not offer relocation assistance for this role and is unable to sponsor or transfer employment visas.

Applicants must be authorized to work in the United States without current or future sponsorship.

In this role, you will:

• Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
• Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes
• Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making

This is a role for someone who:

• Enjoys data analysis, problem-solving, and translating complexity into clarity
• Takes ownership and follows through
• Wants their work to have real-world impact

What You’ll Do

In this role, you will:

• Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
• Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
• Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
• Improve: Retention predictability, operational efficiency, and visibility into client and member health
• Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders

A strong performer in this role is known for:
Delivering high-quality, reliable dashboards and insights that teams trust and use
Approaching ambiguous data with structure, curiosity, and strong analytical judgment
Consistently improving visibility, efficiency, and decision-making across Customer Success

How Success Is Measured

Success in this role is measured by:

• Accuracy, quality, and adoption of reports, dashboards, and analyses
• Timely delivery of decision-ready insights and performance views
• Satisfaction of Customer Success leadership and cross-functional partners
• Demonstrated impact on retention predictability, client risk visibility, and operational efficiency

What We’re Looking For

We’re looking for someone who:

• Has strong experience translating data into action
  Brings 5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights.
• Thinks in systems, not just reports
  Enjoys simplifying complex problems, designing workflows, and improving how work gets done. Not just what gets measured.
• Takes full ownership from question to outcome
  Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and follow-through.
• Communicates with clarity, context, and empathy
  Can explain insights and recommendations in a way that resonates with CS leaders, frontline teams, and cross-functional partners.
• Partners effectively across teams
  Comfortable working cross-functionally with Customer Success, Finance, Claims, Care Logistics, Product, and Data Operations in a fast-paced environment.
• Cares deeply about outcomes, not just outputs
  Is motivated by helping Customer Success teams succeed — improving renewal predictability, surfacing risk earlier, reducing friction, and ultimately improving member and client experiences.
• Technical experience is a plus, not a barrier
  Experience with CRM systems (such as HubSpot) and analytics tools (Power BI, Tableau, advanced Excel/Sheets) is a plus. Healthcare experience, licensing, or certifications are helpful but not required.

Why Join Redirect Health

What “Free Healthcare” Actually Means

When we say free, we mean $0 out of your paycheck and $0 when you need care:

• $0 monthly premiums
• $0 to add your spouse or children
• $0 deductibles (we reimburse them)
• $0 out-of-pocket maximums

This benefit alone can save families tens of thousands of dollars.

What You’ll Earn

• Salary range: $60,000-$70,000 per year
• FREE healthcare for you and your entire family
• Dental & Vision insurance
• Paid time off & sick time
• 401(k) access
• A mission-driven team that believes in doing the right thing
• Location: Phoenix, AZ (Onsite/Hybrid – must reside in Arizona)
• Work Authorization: U.S. work authorization required. No sponsorship available.

Ready to Make a Difference?

If you’re looking for more than just a job—and want to help reshape how healthcare works for families—we’d love to hear from you.