Channel Operations Manager, Wholesale Channel

Summary:

Red Wing Shoes is seeking a Channel Operations Manager to join our Revenue Operations Team. The Channel Operations Manager, Wholesale is responsible for partnering with Wholesale Leadership, Field Sales, Revenue Operations, and Cross-Functional partners to define and drive execution of annual financial and operational plans with an emphasis on driving revenue performance across each of our brands and wholesale distribution channels. Taking an analytical approach, they will identify, escalate, and act against revenue-related opportunities and risks within our wholesale channels. This role will be responsible for acting as the voice of the customer to ensure corporate teams are delivering a remarkable customer experience.

This role will have one direct report, Channel Operations Specialist, and will report into the Director of Strategy and Operations. 

Essential Duties include:

• Supports the wholesale business by providing revenue operations consultation and leadership on how to drive revenue growth across each of our brands and wholesale channels.
• Collaborates with data and insight analysts, finance, and accounting partners to review and analyze defined KPI’s, data and analytics to identify revenue and profitability performance trends and gaps to drive field activations.
• Supports the definition, implementation, and measurement of sales targets and KPIs for the sales team.
• Partners with data and insight analysts, demand planning and sales leadership to ensure the right inventory is in place at the right time for the business.
• Acts as a day-to-day partner and operational resource to field leadership, sales teams, and key customers to build collaborative relationships and ensure their needs are being met.
• Oversees the sales strategy and process, identifies areas for improvement and makes recommendations for change.
• Collaborating with other departments, such as marketing, finance, and logistics, to ensure that the wholesale business integrates seamlessly with the rest of the organization.
• Partners with technology and enablement teams to ensure that the sales team has the necessary tools and resources to be successful, such as CRM systems, sales training, and customer data.
• Responsible for stewarding and leading communications via our internal channels on timely subject matters including business operations, business initiatives, best practices, and accomplishments across our brands and wholesale channels.
• Manage assigned staff: provide clear goals and expectations; ensure clarity of roles and responsibilities; coach; manage performance; develop; salary administration; enforce systems, policies and procedures; recruit, select and onboard new employee(s).