Renewals Manager
Job Overview
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
Elastic, the Search AI company, is seeking a Renewals Manager to lead our growing team. This is a pivotal role within our customer success organization, focused on ensuring the continued partnership and satisfaction of our valued customers. You'll be instrumental in securing renewals, identifying expansion opportunities, and contributing directly to Elastic's sustained growth as we empower companies through cutting-edge search technology and analytics.
What You Will Be Doing
- Lead a portfolio of customer accounts, proactively engaging to ensure timely and successful renewals of Elastic subscriptions.
- Develop strong relationships with key customers and partners, understanding their evolving needs and demonstrating the continued value of Elastic's solutions.
- Find opportunities for account expansion and collaborate with the sales team to facilitate upsell and cross-sell initiatives.
- Act as an escalation point for complex renewal discussions and customer challenges.
- Accurately forecast renewal rates and advise senior leadership on account status, risks, and opportunities.
- Prepare and deliver presentations and briefings on renewal performance, market trends, and team initiatives to leadership, customers, and cross-functional teams.
- Collaborate with various internal teams, including sales, customer success, and legal, to ensure a seamless renewal process and an exceptional customer experience.
- Educate customers on new features, product updates, and how Elastic's AI-powered search solutions can further enhance their operations.
What You Bring
- Proven experience in a customer-facing leadership role, with a focus on renewals, account management, or sales for a SaaS subscription business.
- Proven experience guiding and coaching a team to achieve goals.
- Strong understanding of renewal processes and standard methodologies.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with customers.
- 5-7 years of experience in a role requiring exceptional presentation and briefing skills, with a strong history of synthesizing complex data and account status updates into concise, actionable insights for senior leadership, customer executives, and internal teams.
- A meticulous approach to forecasting and data management, preferably with experience using SFDC.
- Ability to independently manage a high volume of accounts and prioritize tasks effectively.
- A passion for technology and a desire to understand how Elastic's solutions empower businesses.
- Enthusiasm for the Open Source model and an appreciation for the community relying on our solutions.
Bonus Points
- Prior experience in a renewals-specific role or as a leader in sales.
- A strong growth mindset and experience with initiative-based tactics to drive business outcomes.
- Familiarity with Enterprise Search, Log Analytics, Security, APM, or Cloud solutions.
- Fluency in French or Dutch.
If you're eager to contribute to the world of Search Analytics by ensuring our customers continue to thrive with Elastic, and you're skilled at building lasting relationships, we want to hear from you!
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [email protected] We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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