F&B Maslina Guest Ambassador

We are looking for an F&B Maslina Guest Ambassador—a hybrid role that combines the operational duties of a Restaurant Supervisor with the personalized engagement of a Guest Relations specialist.

In this role, you serve as the "bridge" between our service teams (Kitchen, Bar, Beach, Wellness) and the guest, ensuring a seamless and high-end experience.

What You Will Be Doing

Operational Management & Leadership:

• Supervise the daily workflow of the Restaurant, Bar, Abay, and Beach areas.

• Perform direct food and beverage service to maintain a high-touch presence on the floor.

• Lead daily meetings and mentor the team to maintain 5-star standards.

• Ensure all indoor and outdoor areas (cushions, sunbeds, etc.) are immaculate and visually organized.

• Coordinate with Housekeeping and Maintenance to ensure daily resort appearance and address guest needs.

Guest Engagement (The Ambassador Role):

• Serve as the primary point of contact for in-house guest communication.

• Review guest profiles, preferences, and history to personalize their stay.

• Proactively engage with guests to provide recommendations (cocktails, wellness, excursions) and anticipate their needs.

• Create small, spontaneous touches (amenities, seasonal fruits, etc.) to enhance the guest experience.

• Resolve guest complaints promptly and follow up personally to ensure satisfaction.

Administrative & Post-Stay:

• Maintain accurate records in the CRM tool and provide daily recaps of guest interactions.

• Coordinate departure logistics and maintain guest connections during the winter season (e.g., holiday messages or return booking offers).

• Assist other departments as needed when occupancy allows, in the spirit of multitasking.