Villa Supervisor & Maslina Guest Ambassador

We are seeking a Villa Supervisor & Maslina Guest Ambassador—a vital role that ensures our most exclusive accommodations operate at the highest standard.

This is a leadership-by-example position designed for a hospitality professional who can balance high-level guest relations with the hands-on operational management of our private villas.

What You Will Be Doing

Villa Operations & Management:

• Butler Service: Acting as a dedicated Butler for Villa guests, handling all service requirements with calm and discretion.

• Supervision: Assisting the Villa Manager in daily operations and overseeing the workflow when the manager is off-site.

• Property Care: Ensuring all indoor and outdoor villa areas (including pools and paths) are immaculate. You will coordinate with Housekeeping for cleaning/turndown and inspect the villas personally.

• Technical Tasks: Performing software operations, including check-ins, check-outs, room reservations, billing adjustments, and key activation.

• Inventory: Managing minibar orders and conducting monthly inventories for all villa items.

Guest Engagement (The Ambassador Role):

• Personalized Hosting: Reviewing guest history and preferences to coordinate pre-arrival setups (pillow menus, scents, welcome amenities, and kids' setups).

• Direct Connection: Serving as the primary contact for Villa guests throughout their stay and maintaining connections during the winter season to foster loyalty.

• Creating Moments: Crafting spontaneous "little touches" such as cooling towels, signature cocktails, or curated music/scents tailored to the guest’s rhythm.

• Issue Resolution: Detecting potential issues before they become complaints and resolving them with independence and "calm authority."

Administrative & Collaboration:

• Coordinating with all resort departments (Kitchen, Wellness, Maintenance) to fulfill special guest requests and excursions.

• Entering detailed VIP notes and guest insights into the CRM tool.

• Supporting other resort departments during periods when the villas are not occupied.