Spa Manager

Operational Management

• Oversee day-to-day SPA operations
• Ensure smooth operation of service by coordinating with the different teams to deliver a seamless guest experience.
• Oversee inventory control, stock management, and procurement in coordination with the purchasing department.
• Maintain cleanliness, hygiene, and safety standards.
• Ensure guests receive high-quality service, paying attention to detail, personalized service, and prompt responsiveness to guest requests.
• Handle guest complaints and inquiries in a timely and professional manner.
• develop new concepts that align with guest preferences and market trends. Assist in planning and executing special events.
• Coordinate with other departments, including Sales & Marketing, to deliver seamless event experiences.
• Act as a liaison between the GM and the team, ensuring clear communication and implementation of strategies.
• Attend management meetings as required and contribute to broader operational discussions within the hotel.

Team Leadership and Training

• Recruitment, training, and development of the SPA team to deliver exceptional service.
• Motivate and mentor staff, conducting regular performance reviews to ensure staff growth and alignment with company standards.
• Foster a positive and professional working environment that encourages teamwork and open communication.
• Working towards “excellence” through training ensuring ZWS philosophy and standard compliance
• Work alongside GM to bring new trends and opportunity for the department

Financial and Revenue Growth

• Monitor budgets and controlling costs
• Analyze financial reports to identify areas for operational improvements and revenue enhancement.
• Participate in pricing strategies and promotions to maximize profitability.
• Come up with incentives, promotions to increase revenue