Assistant Spa Manager - The Wickaninnish Inn

Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The Ancient Cedars Spa is our haven of relaxation and well-being, a dedicated space for our guests to unwind and soak in the untouched beauty of the West Coast. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As an Assistant Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be true to the mission statements of the Inn. Constantly ensure that the standards of Relais & Chateaux, the Forbes standards and Wickaninnish service philosophies are followed.
• Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
• Assist the Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; act as the Spa Manager when they are not there and be a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Be the contact person for guests who may require immediate assistance, and/or follow up with guest concerns as necessary.
• Assist in administering Human Resources related tasks within the department, including, but not limited to, scheduling, training, submitting payroll, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Assist in reviewing and provide assistance in implementation of strategies to achieve monthly budget for Ancient Cedars Spa.
• Assist and support the transition to new Spa Software program, including creation and maintenance of new Standard Operating procedures. (SpaSoft)
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Be familiar with the role and responsibilities of the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.