Director Member Services South and Central America

Membership benefits support :

• Perfectly understand each member needs and expectations from Relais & Châteaux
• Optimize member use of all services to enhance their return on investment
• Regularly share the needs of the delegation with HQ to ensure all services are relevant and attuned for each region
• Propose and implement an annual action plan and budget for the delegation, subject to coordination with the International Director of Member Services and the Delegate
• Organize all regional meetings such as Delegation meetings, Chefs meetings, Steering Committee (where relevant)
• Supervise the training activities: R&C Induction, technical training (Synxis, …)
• Work closely with the network team on prospection, in line with the defined international development plan and the integration of new members
• Ensure HR services: recruitment support depending on the needs of the members; partnerships with key hospitality Universities and schools to present the brand
• Work closely with the partnerships team to enhance existing global relationships and leverage them for the region and prospect new partners suitable for the brand/ delegation
• Produce editorial content concerning the members of the delegation and cooperation with the Publications Department at the Head Office in view of the different publications (i.e. Print, photo library, …)
• Support the implementation of local promotional events included in the annual action plan
• Support the press and social media office to increase brand awareness with the Director of the Communication department and International Director of Member Services
• Proof read regional language communications and marketing material when needed
• Organize showcases or brand events when relevant
• Represent Relais & Châteaux at various events to increase brand awareness
• Prepare and send monthly e-newsletter to the delegation
• Submit bi-weekly updates to the International Director of Member Services and the Delegate