Business Development Representative

We are looking for a Virtual Assistant to support our operations, sales, and customer service teams. The right candidate will be detail-oriented, organized, and comfortable managing both administrative tasks and customer interactions. 

Responsibilities 

1. Phone Answering & Customer Support 

• Answer incoming calls from existing customers and new leads. 

• For new leads: Collect all required information (name, email, company name, phone number, and needs) and schedule tours or meetings directly on a sales manager’s calendar. 

• For existing customers: Assess their needs, provide assistance when possible, and escalate urgent requests to a sales manager. 

2. Administrative Functions 

• Update and maintain internal databases using the Customer Activity workbook. 

• Process new customer signups by: 

• Filing agreements in the internal database 

• Updating invoicing workbooks 

• Adding customers to the billing system 

• Sending onboarding emails 

• Manage account changes and customer cancellations. 

3. Accounts Receivable Support 

• Monitor and track monthly invoices generated for customers. 

• Verify invoices are issued properly and track payments in internal documents. 

• Identify and follow up on failed payments, expired/invalid payment methods, and overdue accounts. 

• Contact customers directly (phone/email) to resolve billing issues. 

4. Sales Support 

• Conduct outbound sales calls to food vendors and food trucks from provided lead lists to promote BLT Kitchens services. 

• Call existing customers nearing renewal to close renewals and update internal records. 

• Research potential new leads using online tools (e.g., Maricopa County Health Department vendor lists) to build a pipeline of prospective members. 

5. Support with our other brands 

• Support customer outreach for our other brands including AZ Lemonade Stand and Scratch Culinary 

• AZ Lemonade Stand – Calling previous customers to stock AZ Lemonade Stand again.  Calling potential customers asking if a rep can deliver samples. 

• Scratch Culinary – Calling previous customers who stopped ordering meals to ask about interest.  Scheduling health fairs or sign up days at gyms or businesses. 

Qualifications 

• Excellent English communication skills (verbal and written) are required. 

• Spanish language skills are highly preferred. 

• Prior experience in customer service, sales support, or administrative/VA roles strongly preferred. 

• Comfortable making outbound calls and speaking directly with customers. 

• Strong organizational skills with attention to detail. 

• Proficient in working with spreadsheets, databases, and scheduling tools (Google Workspace familiarity required). 

• Self-motivated, dependable, and able to manage tasks with minimal supervision. 

Requirements

This is a 100% Remote Work

Full time

US time zone

Up to $8/hr