First Impressions Coordinator

The First Impressions Coordinator serves as the welcoming face and voice of the company. This role is responsible for creating a positive, professional first impression for all visitors, callers, and clients while providing essential administrative support to ensure smooth daily operations. The ideal candidate is organized, personable, and thrives in a fast-paced environment.

Key Responsibilities

Front Desk & Guest Experience

• Greet visitors, clients, and vendors in a friendly and professional manner
• Answer, screen, and direct incoming phone calls promptly
• Manage front desk coverage and maintain a welcoming reception area
• Coordinate visitor sign-in procedures
• Handle incoming and outgoing mail, packages, and deliveries

Administrative Support

• Provide general administrative support to leadership and office staff
• Schedule meetings, appointments, and conference rooms
• Assist with document preparation, data entry, filing, and record management
• Order and maintain office supplies and breakroom inventory
• Order catering for meetings, orientations, etc.
• Book travel for business related trips

Office Coordination

• Serve as a point of contact for office-related questions and requests
• Assist with internal communications and announcements
• Coordinate with vendors for office services, maintenance, and repairs
• Lead the Wellness committee including planning and supporting company events, meetings, blood drive, fun activities, etc.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• 1–3 years of experience in a receptionist, administrative assistant, or customer service role
• Strong verbal and written communication skills
• Proficiency in Microsoft Office and/or Google Workspace
• Excellent organizational skills and attention to detail
• Professional appearance and demeanor

Skills & Attributes

• Friendly, approachable, and service-oriented
• Ability to multitask and prioritize in a busy environment
• Reliable, punctual, and dependable
• Strong problem-solving skills
• Discretion when handling confidential information

Work Environment

• Office-based position with regular interaction with employees, clients, and visitors
• Standard business hours, with occasional flexibility as needed