Help Desk Specialist (Hybrid in Kokomo, IN)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Help Desk Specialist to join the team in Kokomo, IN. 

If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops, and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.