Technical Support Specialist (Remote in US)

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team.

Shift Options: Monday – Friday, 8am – 5pm ET or 3pm – 12am ET

Location: Open to candidates in any U.S. time zone; must be able to work one of the listed Eastern Time shifts

If you love to solve problems and add value, please consider what your typical days might look like…

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.