Carrier Wholesale Account Manager

Duties and responsibilities

• Execute, follow through and complete operational requirements of domestic carrier & wholesale accounts as the main point of contact from the company
• Manage, up-sell, and renew agreements of assigned accounts 
• Drive advanced understanding in selling through carrier partners to achieve or surpass sales targets
• Intensify the company’s presence throughout the carrier industry through new engagements.
• Participate with customer planning, serving as the subject matter expert capable of leading the customers to the best solution
• Develop carrier relationships by maintaining constant contact with existing partners and assisting in identifying appropriate partnerships that fit within the Carrier model
• Build firm relationships with key persons and decision makers in organizations to identify and create business opportunities
• Work with support and operation teams to resolve carrier related issues.
• Carry out market research and provide relevant management information
• Work with the Carrier & Wholesale Business Manager to create propositions for sales strategies in accordance with the division’s goals
• Support the sales strategies to generate maximum sales potential
• Provide administrative support such as updating systems, billing and invoicing, sales and management reporting, and forecasting.
• Ensure activities are compliant with internal policies, including but not limited to data privacy and conflict of interest.

Qualifications

• At least 2 years  of experience working in the telecommunications industry in a business development role, preferably focusing on selling services in wholesale channels
• In-depth technical knowledge of telecommunications industry practices and processes, and network products and solutions
• Proven track record and strong positive reputation in the industry
• Strong social network in the telecom industry
• Strong interpersonal and excellent written and verbal communication skills, with the ability to work independently and collaborate with cross-functional partners
• Strong negotiation and analytical skills with attention to detail
• Excellent time management and organizational skills
• Experienced in internal and external partner management
• Ability to investigate customer concerns and solve them in a timely manner, while maintaining a positive attitude and providing exemplary internal and external customer service
• Demonstrated ability to work effectively in a fast-paced and dynamic environment and easily adaptable to change and work under tight deadlines.