Business Operations Specialist

As our new Business Operations Specialist, you are the backbone of our growing Partnerships, Hospitality & Corporate Gifting team. But more than that, you are someone who naturally sees what is needed, takes ownership, and proactively drives improvement.

Rituals is expanding fast, and we need our operations to scale just as fast. In this role, you don’t wait for instructions, you think ahead, challenge existing ways of working, and help shape how our team operates today and tomorrow. You combine a strong hands-on mentality with strategic thinking, and you actively explore how AI, automation and smart tooling can help us work more efficiently and intelligently.

You act as the linking pin between our team, PMO and BT, and you take the lead in operational improvement projects coming from BT; from Salesforce developments to new tools and process innovations. You ensure these initiatives are not only delivered, but also successfully adopted, embedded and truly add value to the business.

For 40 hours per week, your main responsibilities include:

• Continuously optimising processes within the Partnerships, Hospitality & Corporate Gifting team to drive efficiency, scalability and commercial impact.
• Proactively identifying opportunities to improve ways of working and translating business needs into concrete operational solutions.
• Taking ownership of BT-related projects, ensuring smooth implementation, stakeholder alignment and adoption (e.g. Salesforce, order portals, reporting tools).
• Actively contributing to the strategic conversation on how AI, automation and data can be used to improve operations and support growth.
• Managing and optimising the B2B Corporate Gifting website, ensuring it is up to date, user-friendly and effectively drives traffic and sales.
• Acting as the operational expert for our B2B gifting platform, ensuring a seamless experience for both internal teams and external partners.
• Collaborating closely with PMO, BT, Marketing Operations and Finance to align priorities and drive cross-functional improvements.
• Streamlining communication flows, including ownership and optimisation of our business inbox and client interactions.
• Creating dashboards and insights that truly help account managers steer their business and serve clients better.
• Taking natural leadership in initiatives, building trust and a strong “buy-in” with key stakeholders.