Workshop Technician - Service

Role Purpose

Repair actuators and resolve customer issues in relation to Rotork products using mechanical & electrical experience, an understanding of actuation/automation and strong problem-solving skills. Based primarily in our workshop but maybe required to support Field Service staff in the field from time to time.

Roles and Responsibilities:

Shop Service

• Assess each actuator based on the reported severity of the problem, and/or a visual & manual inspection.
• Provide a quote estimating labor, required parts and completion date.
• Perform electrical and mechanical troubleshooting to identify issues.
• Upon receipt of PO, schedule repair tasks appropriately to meet completion date.
• Repair the actuator including function testing, cleaning, and re-painting as required.
• Communication any changes or issues to the Service Supervisor immediately.

Production

• Prepare for production by locating and compiling all required components and performing a visual inspection.
• Assemble components together in accordance with engineering drawings and standard operating procedures.
• Upon completion of assembly, test and set-up actuator as needed included setting open and close limits, enabling safety features and resetting data loggers.
• Record assembly and test results and report any problems encountered and actions taken.

Administration & Training

• Ensures job reports are completed on site and a copy handed to the customer.
• Ensures timely entry/submittal (in line with the relevant KPI) of job reports and time sheets to the Service Coordinator for invoicing to the customer.
• Ensures all safety training tickets/certifications are current and up to date before they expire.
• Maintains PPE inspection log to ensure all PPE is current and in suitable condition.