Service Supervisor (9 Month Contract)

We are looking for a Service Supervisor to support the delivery of a high-quality field service operation. You will be responsible for coordinating field service activities, supervising Field Service Personnel, and ensuring customer service, safety, and operational standards are met.

Key Responsibilities

• Manage and coordinate field service activities, including onsite works, outages, and surveys
• Ensure service requests are acknowledged within 24 hours
• Promote and enforce health & safety standards, including safety audits
• Oversee Field Service Personnel workloads and arrange additional resources when required
• Provide technical advice to customers and support service requests by phone and email
• Review field service reports and support accurate invoicing
• Conduct customer visits to ensure satisfaction and identify new service opportunities
• Support forecasting, process improvement, and service planning

People & Team Management

• Conduct performance conversations and support team development
• Approve timesheets, expenses, and holiday requests
• Support recruitment, training, and disciplinary processes

About You

• Experience in a field service or engineering supervisory role
• Strong organisational, communication, and customer service skills
• Good understanding of health & safety in a field-based environment