Legal Priority Operator - Various Shifts (Hybrid)

RR Donnelley is adding Legal Priority Operators to their team! As Legal Priority Operator, you will be responsible for supporting work across all shifts to support time sensitive project requests. The position requires high attention to detail and must maintain a high level of customer satisfaction. Knowledge in legal word/document processing using a variety of legal software, tools, Microsoft Office suite is an added advantage.

Shifts Available:

• 1st Shift: Mon - Fri 6:00am - 2:00pm

• 1st Shift: Sat - Wed  7:00am - 3:00pm

• 1st Shift: Tues - Sat 9:00am - 5:00pm

• 2nd Shift: Mon - Fri  2:00pm - 10:00pm

• 2nd Shift: Sat - Wed 2:00pm - 10:00pm

• 3rd Shift: Mon - Fri 10:00pm - 6:00am

Responsibilities include, but not limited to:

• Serve as the primary point of contact for incoming requests to the department for various word processing-related projects such as formatting, proofreading, editing, the styling of documents, printing, and conversion or saving documents to images (PDF)
• Coordinate, assign, distribute, prioritize, track and expedite workload to the department
• Interface with requesters to gather detailed information in order to better understand the nature and requirements of assignments
• Analyze requests to determine how tasks should be performed and engage the appropriate resource for completion
• Direct requests to proper resources and coordinate with local and off-site office services
• Assist with proofreading tasks and quality control analysis during heavy volume periods
• Deliver projects within a reasonable, negotiated timeframe
• Perform other related duties and assist with special projects as assigned
• Maintain thorough knowledge of all firm-supported software packages