Job Overview
- Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction tools
- Develop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved.
- Supervise daily activities/project workloads of the Client Services Team.
- Approve temporary employee hours and approve contract invoices.
- Train and mentor team members, continual coaching, and progress check-ins.
- Participate in the periodic performance reviews of direct reports
- Provide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary.
- Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing.
- Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customer
- Coordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects.
- Provide guidance to the customer regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print-related collateral.
- Source external vendors including RR Donnelley to produce print collateral.
- Build a network of print outsourcers to use for print projects.
- Submit RFP/RFQ requests to vendors and make recommendations to the customer on which providers will meet the needs for quality and delivery for print campaigns.
- Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering, vendor selection, and coordination with manufacturing, to the final delivery of products.
- Work with vendors to ensure SLAs are met and the customer receives products on time.
- Make recommendations to the customer to move print work to other sites/vendors when issues arise.
- You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services.
- You will be expected to administer company policies & procedures.
- In conjunction with the Supervisor or Manager, You will participate in performance reviews and counsel employees as needed.
- This may include providing action plans to employees to improve performance.
- Performs other related duties and participates in special projects as assigned.
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