Sr. Administrative Associate (Mon-Fri, 10am-7p)

The Senior Administrative Associate provides a variety of administrative support functions to a site, office and/or client, which may include tasks such as expense reports, time entry, invoice entry, calendar and phone management and opening client matters. The Senior Administrative Associate will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.

(* denotes an “essential function”)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Utilize appropriate logs and/or tracking software for all administrative support work  
• *Ensure that job tickets are properly filled out before beginning work  
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle 
• *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues 
• *Meet contracted deadlines for accepting, completing, and delivering all work  
• *Troubleshoot basic equipment problems  
• *Assist in developing training plans and process maps for the administrative operation 
• *Deliver training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior employees 
• *Interact with clients in person, over the phone, via video or electronically  
• Prioritize workflow  
• Performs Quality Assurance on own work and work of others  
• Answer telephone, emails, and place service calls when needed  
• Adhere to Williams Lea policies in addition to client site policies 
• Use equipment and supplies in a cost-efficient manner