First Impression Workflow Coordinator

(* denotes an “essential function”) 

• *Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. 

• *Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)

• *Ensure team provides outstanding service to client, while building strong customer relationships. 

• *Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.

• *Produce required reports on schedule. 

• *Provide job intake services as prescribed by manager.

• *Read, interpret and understand all requests (emails, phone, in-person, and forms).  

• *Communicate with manager and client on job or deadline issues.

• *Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.   

• *Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. 

• *Assess incoming requests selecting the best equipment and/or resources for successful completion

• *Make sure team follows standard operating procedures at all times.

• *Train new employees on policies and procedures. 

• Load copiers with paper and toner as needed.

• Maintain all logs and reporting documentation as required.

• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in. 

• Must be able to lift up to 50 lbs. on a regular basis.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.