RSA- Retention Account Manager

Responsible for implementing and managing contract renewal initiatives. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on.

Principal Responsibilities:

• Duties include manage and own the customer renewal process.
• Negotiate and close renewal agreements with existing customers.
• Address customer concerns and provide solutions to prevent churn.
• Track renewal metrics and report on renewal performance.
• Identify upsell/cross-sell opportunities during the renewal process.
• Maintain accurate and up-to-date customer records.

Principal Accountabilities:

• Collaborate with sales, account management, and support teams to ensure customer satisfaction.
• Advises account managers, channel partners and end-user customers to renew and extend expiring renewal contracts.
• Executes the regional account territory plan.

Required Skills:

• Typically requires 7-12 years of experience in Sales-related roles preferably in renewal sales, inside sales, account management, or retention & success.
• Fluency in English is a Must.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at [email protected]. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.