Business Support Coordinator
AUPE Temporary SalaryJob Overview
Reporting to the Manager, Delivery Services
The Business Support Coordinator is responsible for ensuring full course readiness for instructors and learners within the Health, Manufacturing, and Hospitality sectors. This role manages all logistics required for successful delivery, serving as a key representative of Delivery Services and collaborating closely with internal and external stakeholders.
The Coordinator oversees scheduling, vendor coordination, material management, instructor resources, room bookings, travel, and data integrity across systems. Success in this role is measured by the timely and accurate readiness of all courses within the assigned portfolio.
The ideal candidate is a proactive, detail‑oriented professional who can work independently while maintaining strong collaborative relationships across the organization.
Reporting to the Manager, Delivery Services
The Business Support Coordinator is responsible for ensuring full course readiness for instructors and learners within the Health, Manufacturing, and Hospitality sectors. This role manages all logistics required for successful delivery, serving as a key representative of Delivery Services and collaborating closely with internal and external stakeholders.
The Coordinator oversees scheduling, vendor coordination, material management, instructor resources, room bookings, travel, and data integrity across systems. Success in this role is measured by the timely and accurate readiness of all courses within the assigned portfolio.
The ideal candidate is a proactive, detail‑oriented professional who can work independently while maintaining strong collaborative relationships across the organization.
How you'll contribute
- Manage all logistics to ensure courses are fully prepared for delivery.
- Coordinate with vendors (e.g., bookstore) to ensure materials are available.
- Maintain accurate information across all systems and databases.
- Support scheduling, room bookings, instructor resources, and material readiness.
- Work closely with Project Operations Managers, Product Managers, Talent Coordinators, and Advisors.
- Collaborate with internal and external partners to improve efficiency and effectiveness of Delivery Services processes.
- Provide updates, identify risks, and support workflow alignment across teams.
- Uphold and reinforce departmental policies and procedures.
- Support the Manager, Delivery Services in developing administrative processes that drive efficiency.
- Contribute to continuous improvement initiatives within the department.
- Build and maintain strong relationships with internal and external stakeholders.
- Strategically manage workflows to ensure smooth course delivery.
- Foster collaboration, trust, and a positive working environment.
- Promote a positive, service‑oriented work environment.
- Follow SAIT’s Health & Safety policies and procedures.
- Complete additional duties as assigned by leadership.
- Comply with SAIT’s HS&E Management System and departmental safety procedures.
- Participate in HS&E programs, including incident reporting and hazard management.
- Ensure all work aligns with Alberta’s Occupational Health and Safety Act, Regulation, and Code.
- Maintain a workplace free from violence, discrimination, and harassment.
Course & Logistics Coordination
Stakeholder Collaboration
Leadership & Process Alignment
Relationship Management
General Responsibilities
Occupational Health & Safety
What you bring
- Minimum 3 years of experience in a similar coordination or administrative role.
- Experience working in high‑volume environments with shifting priorities.
- Strong organizational and time‑management skills.
- Excellent written and verbal communication.
- Critical thinking with the ability to identify gaps and propose solutions.
- High attention to detail and accuracy.
- Customer‑service mindset with strong interpersonal skills.
- Innovative, creative, and eager to learn.
- Ability to work independently and collaboratively.
- Strong relationship‑management skills.
- Proficiency with Microsoft Office, email, and database management.
- Experience with CRM systems (Smartsheet preferred).
- Experience with Banner 9, Destiny, and Brightspace is an asset.
- Ability to analyze and diagnose process issues and recommend improvements.
- Demonstrated administrative strength, including process management.