Reservations Associate (m/f/d)

Are you keen to provide our hotel guests with excellent service for inquiries and room bookings? Do you enjoy ensuring that guests feel wholly comfortable and want to come back? If so, we want you to join our team at Schloss Leopoldskron in Salzburg, Austria as a Reservations Associate! 

WHO WE ARE

Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.

Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.

We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.  

WHAT WE OFFER

We are proud to offer our employees a range of benefits, including:

• Flexible working hours to support a healthy work-life balance 

• Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses

• Relocation support for candidates outside of Salzburg

• Complimentary meals during your shifts

• Free on-site parking

• Complimentary access to the fitness center

• Staff discounts on drinks at our Meierhof Bar

• Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern, and DERAG Living Hotels

• Discounts for local tourism attractions

• Bonus payment based on organizational performance 

• Salary : starting at EUR 2.400,00 gross monthly (variable based on qualifications and experience) paid 14 times per year

At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Reservations Associate, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.

WHAT YOU'LL BE DOING

• Taking, processing, and controlling incoming individual and group reservations

• Creating and sending reservation offers and confirmations

• Communicating with individual guests over the phone

• Handling general guest correspondence and administrative tasks (restaurant bookings, information about Salzburg and its attractions, support with tour bookings)

• Entering reservations in the hotel system

• Controlling all incoming reservations through our booking channels

• Controlling arrivals for the next few days

• Controlling departures for the next day

• Assisting special guests (e.g., VIPs) and responding to their inquiries

• Identifying guests’ needs and building relationships with them

• Keeping the arriving guests lists up-to-date

• Handling customer complaints and referring them to management if necessary

• Ensuring compliance with health and quality standards