Sales Assistant (m/w/d)

Sanden International (Europe) GmbH is looking for a full-time Sales Assistant (m/f/d) in Bad Nauheim. Within the European Headquarter, you will be part of our Sales Department, which is the driving force behind our company's growth, acquiring new projects and maintaining good relationship with major OEMs. You will be responsible for supporting our Sales Managers and enable total customer satisfaction.

Essential responsibilities (including but not limited to):

1. Support to sales group through effective customer portal management
2. Support in generating price offers in B2B portals and update & monitor pricing system in Lotus Notes
3. Coordination / monitoring the closing of customer agreements in our authorisation process
4. Expedite outstanding debts by continuous communication with relevant customers, sales groups/members of the regional office and other members of accounting
5. Coordination between accounts and sales group regarding the processing of credit and debit notes
6. Direct support of relevant customer account teams and department head in daily tasks
7. Support to sales group in coordinating new customer requirements
8. Monitoring and measuring of customer satisfaction and coordination of company internal corrective measures
9. Supporting the achievement of company goals by effective communication
10. Support in urgent follow-up tasks and monitoring of emails during business trips or absence of members of sales team

Other responsibilities:

1. Monitoring delivery on time of project samples to all customers
2. Support in sample ordering and coordination
3. Monitoring delivery and payment of parts
4. Compliance with company policies concerning QMS, EMS, and any other rules and processes within the company
5. Support and compliance with all initiatives (STQM, QC, etc.), regulations, and practices of the company