Key Account Manager - Norway

What you will do

• Frequent customer engagement activities, including detailing and facilitating educational events on the Santen product portfolio, ensuring alignment with approved label indications and Codes of Conduct.
• Independently organize and facilitate regional Santen education events and represent Santen at international Congress events as defined by Management, managing key account relations in the designated area.
• Continuously collect customer feedback and share insights with relevant stakeholders.
• Conduct market trend and regional performance evaluations using the pan-European CRM environment, dashboards, reporting, and sales force incentive systems.
• Evaluate and manage regional customer segmentation and targeting implementation using the Santen CRM system.
• Execute other action items or projects as defined by Cluster/Country and/or EMEA Management.
• Drive sales growth, secure regional productivity, and provide insights about customer feedback, development trends, and the competitive landscape.
• Continuously follow up on key performance measures, including sales targets, territory planning, and key performance indicators, in collaboration with national management.
• Track and define potential performance gaps against benchmarks and plan corrective actions in close collaboration with the Country and Nordic CE Manager.
• Ensure promotional compliance as defined by country-specific Codes of Conduct, legislation, Santen Policies, SOPs, and internal Code of Conduct guidelines.
• Adhere to general and local Santen policies and complete all required administrative duties on time.
• Maintain required medical and commercial knowledge, core competencies, and skillsets independently and with regional management. Proactively follow up, self-educate, and record all relevant Santen policies, guidelines, and SOPs.
• Collect and report all safety information (e.g., adverse events) to Santen Oy Pharmacovigilance Unit and all quality-related information (e.g., quality complaints) to Santen Oy Quality Assurance department according to current requirements.