[KOREA] Head of Commercial Operations

What you will do

• Lead the development and execution of Commercial Excellence (CE) strategies, translating brand and product strategies into actionable sales plans that drive business growth and market success.
• Partner closely with Sales and Patient Journey Solutions (PJS) teams to establish strategic priorities, optimize execution processes, and ensure alignment between commercial strategy and field activities.
• Monitor and analyze KGI/KPI performance, identify key success factors and barriers, and drive continuous improvement through effective PDCA (Plan-Do-Check-Act) management.
• Collaborate with regional Asia Commercial Excellence and cross-functional teams to share best practices, address business challenges, and advance omnichannel and commercial excellence initiatives.
• Leverage internal and external data to generate actionable insights, support strategic decision-making, enhance sales force effectiveness, and strengthen brand performance.
• Oversee CRM operations and omnichannel projects, ensuring effective system utilization, process optimization, and continuous improvement of commercial execution capabilities.
• Lead the development and implementation of Medical Representative (MR) training programs, building capabilities in scientific knowledge, customer engagement, communication, and strategic execution.
• Drive target-setting, performance evaluation, and incentive processes, ensuring fair, transparent, and strategic allocation of targets while supporting performance management across the commercial organization.