Key Account Manager Estonia

As a Key Account Manager, you will establish, foster and enhance customer relationships at both regional and national level. You will drive company awareness, value, effectiveness and profitability through the successful implementation of sales promotion activities. You will also gather customer feedback, translate it into relevant market insights, and share these insights with the wider team and management to support informed business decisions.

What you will do:

• Engage frequently with customers through product detailing and educational activities, ensuring compliance with approved indications, Codes of Conduct and Santen policies. Organize and facilitate regional educational events, represent Santen at international congresses, and manage key account relationships within the designated area.
• Continuously collect customer feedback and market insights, monitor market trends, regional performance and the competitive landscape, and share relevant findings with stakeholders and management.
• Use Santen’s CRM, dashboards, reporting and incentive systems to manage customer segmentation and targeting, evaluate regional performance, monitor sales targets and KPIs, and identify potential performance gaps and corrective actions in collaboration with the Baltic Sales Manager and Head of Baltics.
• Drive sales growth and regional productivity while supporting cluster, country and EMEA projects and action plans. Maintain strong medical and commercial knowledge and proactively keep up to date with relevant policies, guidelines and SOPs.
• Ensure full compliance with country-specific legislation, Codes of Conduct, Santen policies, SOPs and internal guidelines, while completing all required administrative responsibilities on time.
• Collect and report safety information, including adverse events, to the Santen Oy Pharmacovigilance Unit and quality-related information, including quality complaints, to the Santen Oy Quality Assurance department in line with current requirements.