IT Helpdesk Support Specialist - Bilingual in Korean and English

● Respond to user inquiries and provide technical support via phone, email, or in-person.
● Assist users in resolving hardware, software, and network-related issues.
● Walk users through problem-solving processes and provide step-by-step solutions
● Diagnose and troubleshoot technical issues reported by end-users.
● Escalate complex problems to the appropriate IT support teams for resolution.
● Perform root cause analysis and implement solutions to prevent recurring issues.
● Maintain accurate records of user issues, solutions provided, and other relevant
information.
● Create and update knowledge base articles to facilitate self-help for end-users.
● Install, configure, and update software applications and operating systems.
● Resolve technical problems with Local Area Networks (LAN), Wide Area Networks
(WAN), and other systems.
● Conduct routine checks and maintenance tasks to ensure system stability and security.
● Provide basic training to end-users on using hardware and software applications.
● Create and deliver user guides and tutorials for common issues.
● Collaborate with other IT support teams and departments to resolve complex issues.
● Participate in meetings and contribute to the improvement of IT processes.