Job Overview
- Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies, recommend system improvements, and provide backup support for SAP consultants as needed.
- Communicate with Samsung HQ for the implementation, management, and optimization of new and existing processes within the SAP Logistics module to support business requirements.
- Provide full support to users across all relevant Samsung Electronics sites in North America; identify and understand end-user technical SAP SD and EDI requirements, deliver necessary training and documentation, and maintain strong professional relationships to ensure ongoing support.
- Monitor and report on the status of system issues, proactively review and interpret performance against operating standards, and provide detailed results and reports.
- Support on-call troubleshooting and resolve critical system issues in a timely manner.
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