Job Overview
- Analyze customer requirements and tailor the use of the system to meet those objectives.
- Develop project plans and timelines to successfully deploy solutions and assist with data conversion
- Full support of users within all relevant sites of Samsung Electronics USA. Identify and understand end users technical SAP FI requirements, provide necessary training and documentation, work to build and maintain strong end user relationships and provide on-going support
- Responsible for the support and communication with HQ for the implementation management and optimization of new and existing processes within SAP module FI as needed to support customer requirements
- Motivated formulate process improvements resulting from support issues, with the aim of minimizing recurring support
- Provide strategic guidance to users in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies and recommend system improvements and provide backup for SAP consultants as needed
- Monitor and report on the status of any issues, proactively review and interpret performance against operating standards; provide information and reports results
- Serves as the primary on-call support person for trouble shooting and correcting system issues
- Off business hours and holidays support required during month end closing support, special sale promotion period(4th of July, Black Friday, Christmas, etc.) and occasional critical issue situation
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