IT Support Specialist

Key Responsibilities

• Provide responsive first-level and general IT support for employees, including troubleshooting hardware, software, network, printer, mobile device, and conference room technology issues.
• Deliver a high level of customer service by communicating clearly, following up on requests, documenting resolutions, and ensuring users receive timely support.
• Support employee onboarding, offboarding, device deployment, account setup, access coordination, equipment recovery, and related IT service requests.
• Maintain accurate IT asset records, including laptops, desktops, monitors, peripherals, mobile devices, software licenses, accessories, and assigned equipment.
• Assist with IT asset lifecycle activities such as inventory tracking, device assignment, equipment replacement, returns, repairs, warranty coordination, and disposal preparation.
• Coordinate IT procurement activities, including collecting requirements, obtaining quotes, preparing purchase requests, tracking orders, reviewing vendor agreements, and supporting renewal or contract documentation.
• Review procurement-related details such as pricing, quantities, agreement terms, service coverage, renewal dates, and vendor documentation for accuracy before internal approval.
• Configure, deploy, and support Mac devices using JAMF and IRU-related management workflows, including enrollment, device profiles, application installation, security configuration, and user setup.
• Assist with Windows device configuration, software installation, endpoint updates, basic security settings, and standard desktop support tasks.
• Document support procedures, asset processes, procurement steps, and technical workflows to improve team efficiency and knowledge sharing.
• Collaborate with internal IT team members, vendors, and business departments to resolve issues, complete service requests, and support ongoing technology operations.