Customer Service Representative - Dispatch

Job Title: Bilingual Customer Service Representative

Location: 2251 Silver Creek Rd, Fort Worth, TX 76108

FLSA Classification: Non-Exempt

Position Type and Schedule: Full-Time

Schedule: Monday - Friday: 6:00am-5:00pm

Saturdays 7:00am - 1pm 

Saturdays 7:00am 3:00 pm as needed during spring hours

Compensation: $15.50 - $18.50 

Position Overview: Silver Creek Materials is seeking a Bilingual Customer Service Representative with a can-do spirit and a servant's heart to assist customers with their landscaping, recycling, mining, and aggregate needs. The candidate must be self-motivated with the ability to work with minimal direct supervision. Additionally, the candidate must be able to work in a stressful, deadline-oriented environment that requires thinking and acting quickly to resolve problems. This position will report to the Retail Manager.

Position Key Responsibilities:

• Prompt customer service and response to customer or management needs.
• Maintain a positive and professional attitude while interacting with customers and team members.
• Cash and credit card handling.
• Ability to analyze problems and provide solutions.
• Direct customers in a detailed, clear, and courteous manner.
• Learn product placement and recycling areas to clearly direct customers.
• Place orders for delivery.
• Minimize errors through proper communication with customers and other departments.
• Communicate clearly with customers, loaders, dispatchers, and supervisors over multiple forms of communication. (Email, phone, instant messaging and radio).
• Ensure a safe environment for customers and team members.
• Obtain detailed information from customers for proper billing and delivery instructions.

Required Skills / Qualifications:

• Preferred not required Bilingual in English and Spanish.
• Have a friendly, energetic and vibrant personality.
• Ability to operate light equipment e.g., pickup truck with trailer.
• Ability to multitask and thrive in a fast-paced environment.

• 3-5 years’ retail experience.

• Self-motivating with a strong work ethic to exceed company and personal goals.
• Willing to work outdoors in all weather conditions as needed.
• Experience using a Point of Sales System in a retail environment preferred.
• Experience providing customer service over a multi-line phone.
• Willingness to work in a team environment and assist co-workers / peers in job duties.
• Be able to effectively communicate.
• Must be dependable and able to receive direction.
• Ability to stand for extended periods of time.
• May be required to walk on uneven surfaces and inspect loads in dump trucks.
• Must have a valid Driver's License.
• Knowledge of landscaping materials and recyclables preferred not required.
• Ability to perform limited physical tasks, including lifting up to 50lbs.

Benefits:

Silver Creek Materials is family owned and operated and offers about-average industry pay. Eligible employees can elect medical, dental, vision, life, short term disability, long term disability, ambulatory insurance, voluntary critical illness, voluntary accident, and voluntary hospitalization insurance, and a 401(k) plan. Employees also enjoy paid company observed holidays and generous paid time off. Field employees can elect uniforms and will also receive a boot stipend starting on their first anniversary. Additionally, employees can enjoy the use of company facilities, such as a gun range and 11-acre family lake.