Salesforce Administrator

We are looking for a talented Salesforce Administrator to join our growing global team at Sectigo.

We are seeking a highly experienced Salesforce Administrator with a strong focus on Service Console and Service Cloud to partner closely with our Service Delivery team as we modernize, streamline, and scale our Salesforce platform.

This role goes beyond traditional Salesforce administration. You will act as a trusted consultant and thought partner to Service Delivery leaders—helping translate operational challenges into scalable Salesforce solutions, recommending best practice process design, and driving meaningful platform improvements that support long‑practice process design, and driving meaningful platform improvements that support long-term growth. You will play a critical role in re‑thinking how Salesforce supports service operations today and designing how it needs to function tomorrow.

This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week. This is a full-time position, working in a hybrid model, and reporting to our Ottawa office at least 3-4 days a week. The target compensation package for this role is between CAD 95K and 110K, subject upon internal equity and years of experience.  We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Here are the core functions, responsibilities, and expectations for this role: 

• Partner closely with the Service Delivery team to understand current workflows, define future state objectives, and translate those objectives into clear, actionable Salesforce build requirements.
• Responsible for hands-on Salesforce configuration and build work, contributing alongside other administrators on Salesforce configuration and build work
• Collaborate closely with the CRM team to ensure accurate implementation of requirements.
• Provide training and documentation for both end users and CRM team members on builds.
• Support ongoing enhancements, releases, and Salesforce platform updates.
• Provide administration support for additional Salesforce and CRM related initiatives as assigned.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.