Validation Specialist I (Chinese & English speaking)

We are looking for a talented Validation Specialist I  to join our growing global team at Sectigo.

The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat.   

Please Note: The Reporting Manager and the Work Arrangement requirements may be modified and redesigned based on business needs to ensure operational flexibility and organizational effectiveness.

This is a full-time and remote position based in Canada.

This position operates on a full-time night shift to support the APAC region. The working hours are Sunday through Friday, 8:30 PM to 5:00 AM EST. The target compensation package for this role is between CAD $50,000 and $60,000 per year in the base, subject upon internal equity and years of experience. 

This is an individual contributor role, reporting to the Senior Manager, Validation.

Here are the core functions, responsibilities, and expectations for this role: 

• Process orders for TLS and other security products according to industry and company compliance requirements. 
• Conduct research to verify customer organizations and authenticate contact details. 
• Provide superior customer service and assistance via phone, email, and live chat. 
• Independently resolve customer support issues and escalate cases when appropriate.  
• Handle day-to-day activities associated with maintaining Sectigo’s customer base. 
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.