Validation Specialist I (18-Month Contract )

We are looking for a talented Validation Specialist I to join our growing global team at Sectigo.

The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat.   

Please Note: The Reporting Manager and the Work Arrangement requirements may be modified and redesigned based on business needs to ensure operational flexibility and organizational effectiveness.

Here are the core functions, responsibilities, and expectations for this role: 

• Process orders for TLS and other security products according to industry and company compliance requirements. 
• Conduct research to verify customer organizations and authenticate contact details. 
• Provide superior customer service and assistance via phone, email, and live chat. 
• Independently resolve customer support issues and escalate cases when appropriate.  
• Handle day-to-day activities associated with maintaining Sectigo’s customer base.
• Specific language proficiencies and work schedule may be required based on business needs.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Validation.
• Please note that this is an 18-month contract position covering a temporary maternity leave.
• The targeted compensation package for this role is between CAD $45,000 and $50,000, subject upon internal equity and years of experience.  We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.