Enterprise Renewal Manager, SMB & MidMarket

We are looking for a talented Enterprise Renewal Manager, SMB & MidMarket to join our growing global team at Sectigo.

Here are the core functions, responsibilities, and expectations for this role: 

• Manage a portfolio of client renewals for assigned regions and territories from end to end, including identifying and helping mitigate roadblocks at an early stage to ensure successful and on-time delivery of processes and contract execution. 
• Partner with colleagues in customer success and sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity. 
• Identify and manage client stakeholders and build and maintain relationships with key individuals. 
• Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation. 
• Identify commercial opportunities to increase Customer’s utilization of our platform and work with the sales team to take advantage of any opportunities.  
• Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams. 
• Super user of Salesforce and LinkSquares to manager our CPQs through the renewal process. 
• Support the growth and further development and automation of renewal processes for the business. 
• Manages end-to-end forecast under your territory portfolio of client renewals. 
• Mitigating down sales and maintaining a strong baseline and increasing renewals. 
• Design and implement a data-driven sales plan that achieves revenue growth targets. 
• Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency. 
• Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts. 
• Develop presentations that clearly and concisely illustrate the value of our solutions to prospects and key stakeholders. 
• Coordinate sales efforts collaboratively with Product, Marketing and Legal teams. 
• Use Salesforce to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis. 
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Enterprise Renewals, SMB & MidMarket.

• The targeted compensation package for this role is between CAD 70,000 and 80,000, between base salary and commissions for the OTEs based on achievements, subject upon internal equity and years of experience.  We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs, market trends, and assigned territory potentials.