National Account Director - FM

What you'll be doing:

• Account Prospecting & Growth
  • Proactively identify and develop opportunities within existing client accounts.
  • Use probing, consultative questioning to uncover client needs across multiple FM portfolios.
  • Collaborate with Business Development teams to ensure accurate profiling and targeting of FM opportunities.
• Client Engagement & Relationship Management
  • Act as the senior point of contact for clients, building strong relationships and ensuring satisfaction.
  • Lead strategic reviews and align service delivery with client objectives and KPIs.
  • Position TFM solutions as a value-add proposition for clients.
• Operational & Technical Expertise
  • Demonstrate strong knowledge of Soft FM and Hard FM services.
  • Leverage technical understanding to identify gaps and opportunities for integrated solutions.
• Commercial Leadership
  • Manage P&L for accounts, ensuring profitability and sustainable growth.
  • Drive contract renewals, tenders, and upsell initiatives.
• Collaboration & Integration
  • Work collaboratively with clients sales teams to achieve BID success, in true partnership. 
  • Work cross-functionally with FM teams to deliver innovative solutions. 
  • Support initiatives that enhance operational efficiency and customer experience.