Burlington Place - London - STARS Front of House, Brand Ambassador

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, W1S 2HX. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers.

This is more than a reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment.

You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness.

• Monday - Friday, 
• 50 hours per week
• 08:00 - 18:00
• £16.50 per hour
  • 40 Minute paid lunch break.

• Responsibilities:
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both