Global Program Director

 Responsibilities:

• Serves as a key point of contact to ensure the delivery of high-quality customer service for the client across your portfolio of locations; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. 
• Oversee and manage any service issues and escalations from an operational perspective whilst providing timely updates to the client teams.
• Coordinates activity with and acts as the liaison for the Local Team of the respective country and/or region to provide the highest level of service for the client; implements program initiatives as directed by the client and Securitas Global Clients Europe; reports to the client team and Securitas’ Strategic Client Director.
• Coordinates and manages all governance of the contract 
• Manage the key performance indicators process through measurable tracking tools, scorecards, and reporting methods in cooperation with the branch, site, and client’s managers to enhance security team effectiveness and performance.
• Participates in strategic budget preparation for guard services and security system deployments.
• Initiates, coordinates and assumes responsibility for the identification of operational efficiencies throughout the assigned account.
• Provides input to Securitas initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues
• Identifies and utilizes networking opportunities with Securitas’ other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices, and service delivery for the account.
• Meets regularly with the client’s representatives for account reviews; onboarding; proposal presentation; addresses any actual or potential problems; negotiation of contracts; provides support during start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders.
• Provides direct resource leadership for Branch Management in all regions for the delivery of high-quality service consistently in all locations.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.
• Within the scope of the contract and assigned duties, review appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered, and paid in a timely manner.
• Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives. 
• Assists the client in the evaluation of global security needs and determines the feasibility of delivery of requested or desired service; demonstrates an understanding of and ability to operate in a global business environment.
• Assist in global RFI and global RFP responses for assigned client locations as required, including the development of pricing models and strategies; coordinate pricing information from all regions.