Regional Operations Manager EMEA

ESSENTIAL FUNCTIONS:

Operational Performance & Governance

• Provide structured operational oversight across EMEA data center locations
• Ensure consistent service delivery aligned to contractual obligations and client expectations
• Support country leadership in resolving operational challenges and performance gaps
• Act as a senior operational escalation point when required

KPI Ownership & Performance Discipline

• Drive performance across core KPIs, including:
  • SLA compliance
  • Incident reduction
  • Client satisfaction
  • Staff retention
  • Audit performance
• Establish clear regional performance rhythms and review frameworks
• Lead structured recovery plans in underperforming areas
• Promote accountability and data-led decision making

Data & Commercial Insight

• Leverage reporting dashboards and internal tools to inform performance discussions
• Refine and standardise reporting frameworks across the region
• Analyse operational and financial data to identify improvement opportunities
• Support workforce optimisation and predictive staffing approaches
• Strengthen commercial discipline in partnership with finance and operational leaders

Operational Excellence & Standardisation

• Drive process standardisation across EMEA
• Implement operational excellence methodologies and best practices
• Lead structured transformation initiatives in underperforming regions
• Support adoption of technology and automation where appropriate
• Ensure consistency in governance, compliance, and service documentation

Stakeholder Partnership

• Build trusted relationships with country leadership teams
• Support regional client engagement with performance insights and improvement plans
• Promote collaboration, transparency, and shared accountability