Security System Analyst (Lenel/Milestone)

What You’ll Be Doing

• Own incidents end-to-end — from logging through to closure
• Triage and diagnose faults across physical security systems, infrastructure, and hardware
• Perform remote troubleshooting across Lenel OnGuard and Milestone environments
• Resolve issues in-house wherever possible, reducing external engineer dependency
• Coordinate third-party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query
• Maintain accurate ticketing, documentation, and system data quality
• Support system administration (patching, upgrades, firmware, new site onboarding)
• Contribute to a global support model, including on-call as services expand