Security Supervisor (STARS Lead)

The STARS Lead Officer (SLO) is responsible for the efficient delivery of daily front of house operations and programs that enhance the security service and customer experience for the Client. The SLO must be comfortable working in a highly complex, fast paced, and collaborative culture. Training and guiding the front of house security team, the SLO verifies compliance with security procedures and policies, tracks audit readiness, and provides direction to ensure customer service requirements are met or exceeded. Reporting to the

Dublin Security Team Leaders (STL) the SLO works directly with colleagues, management, clients, and other vendors to ensure accurate and timely delivery of services.

ESSENTIAL FUNCTIONS

• Ensures all team members are fluent with policies and procedures and that these are followed.
• Checks daily with the team members to ensure they are suitably attired for duties (i.e., uniform) and have all  tools required to perform their tasks (i.e., equipment, instructions etc.)
• Ensures all team members have received appropriate and comprehensive training, identifies training gaps and  plans additional training.
• Under STLs’ supervision, delegates tasks and ensures all team members comply with given instructions to full  and satisfactorily completion.
• Ensures all incidents are responded to and reported.
• Ensures that all equipment is managed, used, monitored and reports defective in line with policies / procedures.
• Provides ad-hoc guidance and support to all team members.
• Provides initial response and acts upon incidents / complaints / concerns / matters / faults related to the  security services provided and safety of assets and escalates any issues to management in a timely manner.
• Assists in the production and implementation of plans related to service delivery.
• Demonstrates the core brand values and culture of both Securitas and the Client, promoting a positive image  of our Client and Securitas at all times.
• Ensures site documentation explaining site related duties and procedures are available at all times and  officially acknowledged (i.e., by a signature).
• On a regular basis, develops, reviews, maintains and updates security related documents and files related to the site. These would include but are not limited to: procedures, manuals, instructions, checklists, registry, logs.
• Provides administrative support to management and all team members (i.e., compile reports, meeting  minutes).
• Ensures all information is recorded, filed accordingly and resolved (i.e., daily activity reports, training records,  incident reports, maintenance tickets, etc). Attends relevant meetings to ensure all communications and objectives are understood and met in a timely  manner.
• Takes responsibility for actions and can works under own direction if required.
• Supports decision-making process with accurate information as and when required.
• Engages in upskilling of team members where applicable. 
• Assists the management team with any ad-hoc requests.