Customer Service Representative - Facey Pharmaceutical

JOB SUMMARY                                                                                                        

The Customer Service Representative will execute all essential functions of the position which includes supporting the service needs of customers both external and internal. Key focus will be placed on ensuring that queries are attended to and resolved swiftly in addition to providing customers with timely and accurate information in the utmost professional manner.

DUTIES & RESPONSIBILITIES

• Receive process and verify the accuracy of orders.
• Provide post-sales support as required.
• Contribute to the quality, development and maintenance of standards, policies and procedures to internal and external customers.
• Provide expertise as a member of the Customer Service Team through consultations, assistance and expediting invoice processing.
• Responsible for actively ensuring the retention of the organization’s customer base which includes promoting the organization to existing customers.
• Adhere to all company policies and processes.
• Initiate required communication to Sales personnel on price adjustments, stock levels, new products, product arrivals and customer credit status.
• Liaise with the Credit Department and authorised personnel regarding orders on hold.
• Maintain ex-arrival files initiating billing after product arrival and confirmation with sales representatives assigned.
• Answer the telephone after three rings, routing customers to other available personnel within the department.
• Ensure all “Express Orders” are billed and monitored through to delivery.
• Observe divisional policies and procedures re; discounts and approval of special prices.
• Participate fully in quarterly stock count.
• Liaise with the Purchasing Department regarding the arrival of out of stock products and communicate accordingly to customers and Sales Representatives.
• Liaise with the warehouse re: status of customers’ orders/deliveries and communicating accordingly.

Requirements

QUALIFICATIONS

• Minimum of Five (5) CXC Subjects including English A and Mathematics.
• Experience in Customer Service or Tourism and Hospitality will be an asset.
• Computer literate, proficient in MS Office Suite.
• Excellent communication skills, particularly telephone etiquette.
• Must have excellent time management skill and problem solving skills.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent Time Management and Customer Service Skills.
• Must be computer literate and proficient in MS Office.
• Excellent written and oral communication.
• Ability to apply critical thinking and creativity.
• Detail oriented, pays keen attention to accuracy.
• Must be able to function independently and handle a variety of responsibilities under pressure.
• Knowledge of Laboratory Technology is an asset
• Knowledge of Pharmacy Technology is an asset

COMPETENCIES

• Excellent communicator
• Analytical thinker
• Leadership
• Team oriented
• Performance driven

Benefits

• Health Insurance
• Life Insurance
• Pension
• Lunch Subsidy
• Others