UKI GVP Customer Advocate

Reporting directly to the GVP and General Manager, UK & Ireland, the Customer Advocate  will be responsible for the design and execution of the UKI Customer Engagement program. You are an integral part of the GVP’s office and prioritise, calibrate, prepare, deliver and follow up on customer and partner engagements with the highest standards of quality including: 

• Monitoring incoming request and calibration of engagements 

• Generating an intentional and impactful funnel of customer engagements (strategic alignment, value, maturity) 

• Scheduling and preparing briefings with the respective account teams 

• Documenting meeting follow-ups and post-meeting customer communication 

The objective of this program is to increase Customer intimacy with selected strategic C-suite persona, elevate the relationship to strategic partnership and contribute to the overall UKI ServiceNow growth strategy. 

The successful Customer Advocate is a great driver of priorities and connector, ensuring efficient, cross functional efforts are geared towards impactful & best in class customer engagements. The successful candidate will also provide timely and efficient coordination of P5 / global leadership visits to maximise impact and accelerate relationship strength with our key accounts. 

What you get to do in this role: 

•  Lead, organize, and manage executive-level customer engagements for the GVP in line with pipeline maturity and long-term relationship development priorities 

• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with the UKI leadership team to escalate key issues that are stalled. 

• Ensure best in class executive sponsorship and deal championing for selected UKI accounts: including governance, insights, introduction and actions 

•  Optimize the process for pre/post leader in customer meetings: work with sales reps on optimizing C-suite effectiveness in meetings- ensuring thorough and thoughtful briefing documents, making sure the GVP gets docs in a timely manner, working with AEs and account teams on customer follow up notes, work with sales reps to make sure commitments are completed and follow ups schedule 

Key deliverables include: 

•   Executive sponsorship engagement program for the GVP 

• Customer journey and stakeholders power mapping 

• One source of truth/ 360 degrees view of the customer engagements 

• Streamlined and efficient leverage of P5  visits, industry engagements, governmental affairs and speaking opportunity