Technical Consultant - Platform

What you get to do in this role: 

The Customer Outcomes Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow Platform solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications.