Client Director - Banking

Location: Sydney / Melbourne, Australia Organization: Servicenow Focus: Tier 1 Banking & Financial Services

We are seeking a Client Director of exceptional calibre to lead the strategic partnership with one of Australia’s premier financial institutions. This is not a "sales" role in the traditional sense; it is a high-stakes leadership mandate.

As the face of our organization to the Bank’s C-Suite, you will be responsible for orchestrating a multi-million dollar portfolio and driving a multi-year digital transformation agenda. You will sit at the intersection of high-scale cloud/SaaS/Platform innovation and the complex regulatory landscape of Australian banking.

The Mandate

• Architect Strategy: Move beyond transactional engagement to become a trusted advisor to the CEO, CTO, and Chief Risk Officer. You will align our technology roadmap with the Bank’s long-term business outcomes.
• Orchestrate Excellence: Lead a dedicated, cross-functional squad of Solution Consultants, Architects, Customer Success Managers, and Industry Specialists to deliver a unified "One Team" experience.
• Drive Transformation: Modernize legacy environments and influence the Bank’s adoption of AI, PaaS, data sovereignty, and resilient cloud architectures.

• Commercial Leadership: Manage the financial performance of the account: drive NNACV, and ensuring high-growth ARR while maintaining a "customer-first" philosophy that ensures long-term retention and advocacy.

The Candidate DNA

We are looking for a heavy-hitter who possesses the gravitas to command a room and the intellect to navigate complex organizational politics.

1. C-Suite Fluency

You speak the language of the boardroom. You understand how to translate technical capabilities into business value, risk mitigation, and operational efficiency. You don't just "present"—you influence.

2. Deep FSI Domain Expertise

You possess an intimate understanding of the Australian Financial Services landscape, including APRA/ASIC regulations, the threat of Neo-banks, and the shifting expectations of the modern retail and institutional customer.

3. Strategic "Political" Navigation

You have a proven track record of navigating the matrixed environments of global software firms and massive financial institutions. You know how to unblock internal hurdles to deliver for the client.  You can bring internal teams along on the customer journey, while advising and guiding the client on what the journey will look like.

4. Elite Commercial Acumen

Experience managing $10M+ annual recurring revenue (ARR) portfolios. You are a master of complex negotiations and have a reputation for closing deals where everyone wins.