Strategy, Planning & Operations (SPO) Senior Manager – Analytics & Insights

About the Team:

The Strategy, Planning, and Operations (SPO) team serves as the strategic engine of the Customer Excellence Group (CEG) organization. We drive high-impact, cross-functional initiatives that shape strategy, improve execution, and accelerate performance across the business.

The Analytics + Insights pillar within CEG SPO exists to bring clarity to complexity, transforming data into actionable insights that directly inform leadership decisions and business outcomes.

The Role:

We are seeking a highly analytical, model-driven, and execution-oriented Senior Manager of Strategic Operations to join the Analytics & Insights team. This role sits at the intersection of strategy, analytics, and operations and serves as a trusted advisor to the CEG Leadership Team and a close partner to senior leaders across product, engineering, sales, marketing, finance, and customer success.

This is a hands-on role for someone who thrives in ambiguity, builds rigorous models, and uses data to shape strategy and guide decision-making at scale. You will structure complex problems, develop and test hypotheses, and translate analysis into clear, executive-ready recommendations that drive measurable impact.

What You’ll Do:

Analytics, Modeling & Insights

• Structure complex business problems, develop hypotheses, and perform rigorous quantitative analysis to drive strategic recommendations
• Build and own complex Excel-based financial and operational models, including scenario analysis, sensitivity analysis, forecasting, and ROI modeling
• Analyze large, structured datasets to uncover trends, risks, and opportunities related to growth, retention, adoption, and performance
• Design and manage KPIs, scorecards, and dashboards; translate data into clear, actionable insights for senior leadership
• Partner closely with Finance on financial modeling, forecasting, and scenario planning aligned to strategic priorities

Strategic Partnership & Execution

• Act as a trusted thought partner to the CEG Leadership Team, providing data-driven insights and operational guidance
• Support strategic planning, quarterly business reviews, and executive readouts with forward-looking analysis and recommendations
• Identify value-creation opportunities across the business; design strategies to capture value and coordinate execution across functions
• Lead cross-functional initiatives that accelerate CEG’s strategic objectives and improve business performance

Operational Cadence & Governance

• Own and drive the operating cadence of the business, including weekly performance tracking, QBRs, executive reviews, and annual planning
• Ensure consistency, clarity, and alignment across Priority QBR deliverables and reporting
• Bring structure and clarity to ambiguous problems and enable faster, better decision-making across stakeholders