Senior Director, Government Skilling Programs

ServiceNow University is seeking an exceptional senior leader to build and scale our global government skilling initiatives across the public sector. This newly created Senior Director role will orchestrate SNU's government programs, currently distributed across several teams, into a unified, strategic function that positions ServiceNow as the definitive skills partner for governments worldwide. You will own the vision, strategy, and execution of initiatives aimed at skilling 1 million government professionals by December 2027, translating the massive reskilling opportunity across 350 million public sector employees into compelling programs and narratives that demonstrate ServiceNow's relationships and impact with governments globally.

This is a high-visibility, high-impact role reporting directly to the VP, Customer Acceleration. You will serve as the primary liaison between ServiceNow University and global government stakeholders, working closely with P5 leadership to position our government skilling efforts as a strategic differentiator in capturing market share across federal, state, and local agencies worldwide. You will build the infrastructure, partnerships, and storytelling capabilities needed to make ServiceNow University the preeminent global provider of public sector workforce transformation.

What You'll Do:

Strategic Leadership & Vision

• Define and execute the global government skilling strategy, positioning ServiceNow University as the partner of choice for public sector workforce transformation across federal, state, and local government agencies worldwide
• Build and articulate a compelling vision that translates the opportunity of 350 million public sector employees into concrete programs, partnerships, and measurable outcomes
• Serve as the primary strategic advisor to P5 leadership on government skilling initiatives, providing regular executive briefings, impact reports, and strategic recommendations that demonstrate ServiceNow's leadership in the public sector
• Develop and own the roadmap to achieve 1 million skilled government professionals by December 2027, establishing clear milestones, resource requirements, and success metrics

Program Orchestration & Delivery

• Orchestrate and integrate government skilling initiatives currently spread across multiple ServiceNow University teams, creating unified intake processes, governance structures, and delivery frameworks
• Manage complex, cross-functional program delivery involving internal stakeholders across Global Learning & Development, Customer Acceleration, Sales, Marketing, Legal, and Finance
• Lead program intake and prioritization processes, ensuring alignment with ServiceNow's strategic priorities and maximum impact per resource invested
• Establish and monitor program KPIs including enrollment, completion rates, certification attainment, employment outcomes, government partnerships secured, and economic impact delivered

Partnership Development & Stakeholder Management

• Build and maintain strategic relationships with government leaders, workforce development agencies, public funding bodies, and regulatory authorities across federal, state, and local levels globally
• Represent ServiceNow University in high-stakes government engagements, including RFP responses, funding proposals, compliance negotiations, and strategic partnership discussions
• Partner with ServiceNow sales leadership to identify government skilling opportunities that advance commercial objectives while delivering public value
• Navigate complex public sector procurement processes, ensuring compliance with funding agreements, reporting obligations, and regulatory requirements across different government jurisdictions

Brand Building & Executive Storytelling

• Develop and execute a comprehensive communications strategy that positions ServiceNow University's government impact for P5 leadership, board members, investors, and external stakeholders
• Create compelling narratives, case studies, and data visualizations that demonstrate ServiceNow's relationships and measurable impact with governments worldwide
• Lead thought leadership initiatives including speaking engagements, published research, and industry forums that establish ServiceNow as the global leader in public sector workforce transformation
• Develop ROI frameworks and impact measurement strategies that quantify employment outcomes, economic value, skills development metrics, and social impact

Team Alignment & Organizational Development

• Collaborate within a high-performing global team, including Senior Program Managers who execute regional government skilling initiatives
• Establish group operating rhythms, governance processes, and accountability frameworks that enable scalable, repeatable delivery of government programs
• Foster a culture of innovation, strategic thinking, and executive-level communication across the Governments team
• Help to mentor and develop team members, building capabilities in strategic partnership management, executive stakeholder engagement, and complex program delivery

Strategic Innovation & Market Intelligence

• Monitor global trends in government workforce transformation, public sector AI adoption, and workforce development policy to identify emerging opportunities
• Conduct market intelligence on competitor activities in government skilling, identifying white space and differentiation opportunities for ServiceNow
• Drive innovation in program design, delivery models, and technology platforms that enhance ServiceNow University's value proposition to government partners
• Travel up to 40% domestically and internationally to engage with government stakeholders, attend industry conferences, and support program launches