Technical Consultant – ServiceNow Technology and Core Business Workflows

What you get to do in this role: 

We are seeking a highly experienced Technical Consultant in ServiceNow with a proven track record of delivering large scale enterprise implementations across Technology Workflows such as ITSM, ITOM, ITAM, SPM, Risk, SecOps and Core Business Workflows including HRSD, S2P, Workplace Service Delivery, Legal and others.

This is a senior consultative role requiring both deep technical expertise and strong client-facing skills. The ideal candidate acts as a trusted advisor, guiding clients through strategic roadmaps, adoption strategies and process improvements, while delivering scalable, maintainable ServiceNow solutions aligned with leading practices.

• The Principal Technical Consultant will Lead the configuration, design and implementation of multiple ServiceNow modules with hands-on technical expertise
• Design and optimize solutions using JavaScript, Flow Designer, Playbooks, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Knowledge Management, Service Portal, Employee Center and platform automation features
• Drive large-scale integrations with high data volumes, ensuring performance, security and maintainability
• Apply best practices in platform governance, performance optimization and maintenance including upgrades and patching cycles
• Act as a trusted advisor on adoption strategies, process improvements and alignment with ServiceNow leading practices
• Lead workshops, define current and future state processes and ensure solutions achieve business outcomes
• Oversee and validate development work from partners or customer teams, ensuring quality and adherence to technical standards
• Collaborate across functions including BPCs, architects, project managers and business consultants to deliver high value outcomes
• Mentor and coach junior consultants and contribute to organizational knowledge and leading practices
• Drive strategic conversations with senior client stakeholders and serve as a thought leader in the industry